In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Takeaway/We/Us/Our” means Carter’s Lounge;
“Website” means www.carterslounge.co.uk
These Terms and Conditions govern the sale of all goods by us and will form the basis of the contract between you and us. If you wish to place an order with us, our Website will guide you through the ordering process. Before submitting your order to us, you will be given the opportunity to review and amend it. Please ensure that you have checked your order and that you have read these Terms and Conditions carefully before submitting it. If you are unsure about any part of these Terms and Conditions, please ask us for clarification.
All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. In order to contract with Carter’s Lounge you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Carter’s Lounge retains the right to refuse any request made by you. If your order is accepted we will inform you by email and/or via the website. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.
When you place an order, you will receive an acknowledgement e-mail and/or webpage confirming receipt of your order: this email and or webpage will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by the medium used for placing the order (SMS, e-mail or other appropriate digital means) that the goods which you ordered have been dispatched to you. Only those goods listed sent at the time of dispatch will be included in the contract formed.
Pricing and Availability
Whilst we try to ensure that all details, descriptions and prices which appear on this Website/Application are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund from Carter’s Lounge. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
All online card payments are made to Carter’s Lounge. Payments made to Carter’s Lounge will appear on your statement as ‘XXXXX’. Upon receiving your order, we carry out a standard authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a full payment against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email, SMS or notification on the website, the monies paid shall be used for the value of goods you have purchased as listed.
Times given for collection and delivery may differ slightly, the Takeaway will endeavour to deliver within the delivery time specified when you place your order.
Refunds & Charge-backs
Online payments made through Carter’s Lounge are handled by Stripe . Payments made through Stripe will appear on your statement as ‘XXXXX’. For refunds, charge-backs or disputes for online paid orders, please contact us on the details mention below. If an unrecognised transaction appears on your card / statement from Carter’s Lounge, please contact us.
Order cancellation and amendments
Once the order has been confirmed and payment taken from your account, you will be unable to cancel your order and will not be eligible for a refund. To change or cancel your order please contact Carter’s Lounge to attempt to resolve your request.
If the order received does not meet your expectation you can provide feedback to the Takeaway via the respective Takeaway’s website or the mobile application.
If you are unhappy with the quality of any goods or the service provided by Carter’s Lounge and wish to seek any form of compensation, you should contact Carter’s Lounge directly to raise your complaint and, where appropriate, follow the Carter’s Lounge own complaint procedures.
Carter’s Lounge shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website/Application.
If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that/those provision(s) will be deemed severed from the remainder of these Terms and Conditions and the remainder will be valid and enforceable.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Law and Jurisdiction
These Terms and Conditions, and the relationship between you and us (whether contractual or otherwise) shall be governed by and construed in accordance with the laws of England & Wales.
If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in the above clause takes away or reduces your rights as a consumer to rely on those provisions.
Any dispute, controversy, proceedings or claim between you and us relating to these Terms and Conditions, or the relationship between you and us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
Address: 12 Waterloo Rd, Hinckley, LE10 0QJ
Tel: 07864 720 137